Support

Innovation, efficiency, and superior quality are the foundation on which VITEC Multimedia builds their Focus products. When you purchase Focus solution, you not only receive reliable products that deliver superior performance every day, but you also receive expertise, service, and support from veteran media professionals.


With extensive experience in designing, configuring, and integrating media solutions for leading companies around the world, the VITEC Multimedia team is committed to delivering the right solutions for your business. If you have special requirements, solution consultation, software development and custom configuration and integration services are also available.

All VITEC Multimedia products are backed by comprehensive warranties and optional support contracts that cover installation, training, 24/7 phone support, and priority parts replacement. You can rest assured that the knowledgeable and friendly professionals at VITEC Multimedia will stand behind every purchase you make.

Update: If you are experiencing Focus DTE recorder issues with FCP X or MAC, Please read this VITEC Multimedia Support Notice.

FAQ

FAQ

Find answers to frequently asked questions about our products. Questions are grouped by product below.

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Troubleshooting

Troubleshooting

Many problems are caused by simple mis-wiring or operational errors. Before you call Technical Support, there are some steps you can follow to resolve the problem yourself.

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Downloads

Downloads

Software maintenance,driver downloads, and solution manuals to help you get the most from your Focus solutions.

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Warranty

Warranty

VITEC Multimedia presently covers all new US Focus products with a one year parts and labor limited warranty.

Register your product online

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Repair

Repair

Warranty and non-warranty repairs for U.S. and Canadian customers are performed at VITEC Multimedia's Focus product facility.

Return Material Authorization (RMA) form

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Contact Support

Contact Support

When you purchase a Focus solution from VITEC Multimedia, you not only receive reliable products that deliver superior performance every day, but you also receive expertise, service, and support from veteran media professionals.
Update: If you are experiencing Focus DTE recorder issues with FCP X or MAC, Please read this VITEC Multimedia Support Notice.

For Support needs call: 1-650-230-2429
or
Email Support Now