Contact Support
When you purchase a Focus solution from VITEC Multimedia, you not only receive reliable products that deliver superior performance every day, but you also receive expertise, service, and support from veteran media professionals.
To have a Focus support representative contact you, please email Support with your contact details, product name and description of issues. Any personally identifiable information you submit will be governed by and treated in accordance with our Privacy Policy.
Update: If you are experiencing Focus DTE recorder issues with FCP X or MAC, Please read this VITEC Multimedia Support Notice.
For Support needs call: 1-650-230-2429
or
Email North American Support Now
For European Support needs, Email European Support Now
Focus is no longer accepting RMA's or Support calls on the following products as they are no longer supported:
- Command Post
- DVP Pro (8000/1200/1600/2000)
- Firefly (two channel model FMP0203 or FFP0401)
- Firewriter
- FSHDD-1 40GB
- Harmony 4 (H4)
- HDFocus
- HX-1
- HX-2
- Mantis (MMP model)
- MX-1
- POP Player (POP 400/POP 800)
- Powerscript 1000
- Powerscript 4000
- ProAV 1280 (ProAV RM)
- ProAV 1600
- ProAV 1600 PCI
- Quadscan Elite
- Reeltime 1/2/4 (RTR1000/RTR2000/RTR4000)
VITEC Multimedia would like to further improve and enhance your technical support experience, but we can't do it without your valuable feedback. Please take a moment to answer the a few questions. Take Survey Now
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